FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs Index

  1. Promotions
  2. What payment methods are accepted?
  3. Shop now, pay later with Klarna.
  4. What taxes apply to the purchase of products?
  5. What are the delivery times and costs?
  6. How to track my order?
  7. What do I do if I have an issue with my order?
  8. Can I return a product?
  9. What product guarantee do I have?
  10. Where can I PHYSICALLY buy products?
  11. Would you like to sell ?
  12. Prescription glasses.
  13. Would you like to work for ?
  14. Would you like to collaborate with ?
  15. WORLDCOO E-COMMERCE WIDGET
  16. Blue Block Technology

1. Promotions

SECOND SALES – UP TO 70%

  • Promotion starts: 17 January 2025. 
  • Discounts of up to 70% on selected products. Indicated on the Product Detail Page. Not included New and
    Accessories.
  • Reduced shipping. Free shipping on orders over 49€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions. Visit our Refunds page for details.

SALES. Up to -50%

  • Promotion starts: 3 January 2025. Promotion ends: 17 January 2025.
  • Discounts of up to 50% on selected products. Indicated on the Product Detail Page. Not included New and
    Accessories.
  • Reduced shipping. Free shipping on orders over 49€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions. Visit our Refunds page for details.

UP TO 50% + 10% EXTRA

  • Promotion starts: 3 December 2024. Promotion ends: 10 December 2024.
  • Discounts of up to 50% + 10% on the second unit on selected products. Indicated on the Product Detail Page.
    Not included New and Accessories.
  • Reduced shipping. Free shipping on orders over 49€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • Returns subject to conditions. Visit our Refunds page for details.

BLACK FRIDAY – 3 FOR 1

  • Promotion starts: 19 November 2024. Promotion ends: 2 December 2024.
  • Buy three products for the price of one, pay only for the highest value item. Indicated on the Product
    Detail Page. Not included New and Accessories.
  • Reduced shipping. Free shipping on orders over 49€.
  • Cannot be combined with other promotions, discounts or offers.
  • Deliveries made in accordance with measures imposed by local health authorities.
  • We have extended the return period until 15 January for all purchases made this month.

2. What payment methods are accepted?

  • Credits cards: Visa, MasterCard, American Express.
  • Debit cards: Visa, MasterCard, American Express.
  • PayPal.
  • Klarna.
  • Apple Pay
  • Amazon Pay

3. Shop now, pay later with Klarna.

We’ve partnered with Klarna to give you a better shopping experience.

3 interest-free instalments

Split your purchase into 3 interest-free payments so you can spread the cost of your purchase over time. The
first payment is taken when the order is processed and the remaining 2 are automatically taken every 30 days
from a credit or debit card of your choice. With Klarna, you have the flexibility to shop without added
interest.

Safe and secure

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

Review your latest purchases and pay any open balances by logging into your Klarna account at https://app.klarna.com/login. You can also chat with Klarna Customer
Service in the Klarna app.

Frequently Asked Questions

Don’t see your question answered here? Check out Klarna’s full FAQ page. You can reach Klarna at https://www.klarna.com/es/atencion-al-cliente/ or by downloading
the Klarna app for a chat.

    • How do I pay in 3 interest-free instalments?

      Select 3 interest-free instalments to split your purchase into three payments, charged every 30 days
      beginning at the time your order is confirmed (usually the shipping date). You only need to add your debit
      or credit or debit card info you’d like to use for the automatic payments. We’ll let you know
      when your payment is due – you can simply sit back, relax, and enjoy your purchase. View product terms.

    • Is there a fee to use 3 interest-free instalments?

      There are no interest charges when you use 3 interest-free instalments, and no fees when you make
      payments according to your schedule. If you do not make a payment on time late fees may apply. For more
      information please review product terms.

  • Will Klarna perform a credit check for 3 interest-free instalments?

    When you choose 3 interest-free instalments, Klarna may order a credit report from a 3rd party. Please
    review product terms. for more information on this.

4. What taxes apply to the purchase of products?

The price of our products can be found in the description page of each individual product. It includes Value
Added Tax (VAT). If any other tax is applicable, it will be indicated here also. If your order is blocked at
customs, we are not responsible for any added this may imply.

5. What are the delivery times and costs?

You can consult all the information about order preparation, delivery times and shipping costs in the Terms and
Conditions page of our website – specifically in Clause 6.

Here is the link: Conditions.

The delivery times indicated are dependent on the correct, normal functioning of the logistics of order
preparation and delivery, as well as the volume of orders in any given moment.

6. How to track my order?

When your order is ready to leave our warehouse, we will send you an email containing the tracking number and a
link to the website of the transport company delivering it. This will allow you to keep track of your order
during shipment and see when it will be delivered. Please note that deliveries are not made on weekends or
public holidays.

Additionally, if you placed the order through your account, you can also check its status and see the tracking
code in the User area section of our website.

7. What do I do if I have an issue with my order?

Our Customer Service team is available to address any issue you may have with your order. To contact the
Customer Service team, please use our contact form.

Select the category which best fits your query and send your contact request. We will contact you by email as
promptly as possible.

8. Can I return a product?

You have fourteen (14) calendar days from the reception of the product to exercise your right to return, which
means terminating the sales contract. To exercise said right, you should follow the established procedure as
laid out in the clause “Right of Return” detailed in the Terms and Conditions
and in the Returns page of our website.

9. What product guarantee do I have?

Our products are guaranteed for three (3) years from the date of purchase. If one of your orders presents a
factory defect within this period, please contact us through the CONTACT form and select the
“guarantee” option.

IF THE CUSTOMER HAS PURCHASED A ‘MADE IN SPAIN’ PRODUCT, THE AFOREMENTIONED 3-YEAR WARRANTY WILL BE
EXTENDED INDEFINITELY. THAT IS TO SAY, THE ‘MADE IN SPAIN’ PRODUCT WILL HAVE A LIFETIME WARRANTY. THIS BENEFIT
IS ONLY APPLICABLE, AS STATED, TO ‘MADE IN SPAIN’ PRODUCTS. THE PROCEDURE FOR THE EXECUTION OF THIS WARRANTY,
AS OUTLINED IN THE PRESENT SECTION, WILL BE EXACTLY THE SAME AS FOR ALL OTHER PRODUCTS.

10. Where can I PHYSICALLY buy products?

  • Search for our stores here.
  • Certain shopping centres and collaborating opticians. Ask us!

* Take into account that the models available may vary depending on the point of sale.

** Take into account that price and promotions can vary depending on the sales channel.

11. Want to distribute ?

If you’re a business professional and would like to join our network of authorised distributors, please
complete the following form

12. Prescription glasses.

There are special return conditions for this type of personalised product, which can be found in the Terms and
Conditions on our website. Applies only to simple myopia and hyperopia prescriptions.

13. Would you like to work for ?

Would you like to join us? Check out the offers in our Careers page.

14. Would you like to collaborate with ?

Join Crew! Our ambassador community is waiting for you! Sign up at Crew and we
will be in contact with you.

15. WORLDCOO E-COMMERCE WIDGET

Worldcoo is the solidary donation widget that enables the financing of social and cooperation projects through
online purchases. Worldcoo selects and audits the project from the very beginning until the end so that each and
every donated euro can be traced at worldcoo.com.

By making a purchase at you can make a micro donation. The microdonation can be made before
completing your purchase by clicking on the check box. This initiative is developed within the framework of the
collaboration agreement between and World. You can track the status of the collection for the project by
using the following worldcoo.com/es/proyectos-1/

The donations made are exempt from VAT and will be appear on your purchase invoice along with the rest of the
products purchased at . In the case of cancelling your order or exercising your right of withdrawal
on it, this will not affect the donation, since it is not reimbursable.

16. Blue Block Technology – Glasses with blue light filter.

What are Blue Filter Glasses?

They are non-prescription lenses which prevent a specific bandwidth of high-energy blue light emitted by the
screens of everyday electronic devices from reaching the eye. Over-exposure to this light can cause eye fatigue
and visual stress, and has been shown to disturb sleep patterns.

Do Blue Blocking glasses come with prescription lenses?

Blue Blocking glasses don’t come with prescription lenses. If you would like to buy prescription glasses with a
blue filter, go to Eyewear.

How many models are there and where can I get them?

You’ll find more than 20 different Blue Blocking glasses models on our website. Discover the full catalogue here.

Where can I find the characteristics of each model?

Each model has a details page which you can view by clicking on the model photo. If you have any questions
about the model or Blue block Technology in general, please ask us by using our Customer Service form contact.